• Give your workforce the freedom to be highly mobile, yet still receive and send messages of all types, from anywhere

• Work without interruption from phone calls, yet still be notified of your most important phone calls and messages.

• Provide 24-hour information for your customers or employees through on-demand data distribution.

By adding the Seneca speech-enabled call management module, you can use voice-activated commands to manage inbound and outbound phone calls more quickly. Using sophisticated voice recognition technology, Seneca allows your employees to work hands-free while driving or travelling to maximize productivity.
 

With its advanced voice mail, call processing, unified messaging, fax, notification and speech-enabled capabilities, your workforce will never be out of touch — with each other or your customers. That's because CallXpress lets them receive and  respond to messages anytime and anywhere. If your company is looking to reduce costs, increase efficiency and stay connected to your customers, then CallXpress is exactly what you need

 

 CallXpress Brings It All Together So You Can….
Be More Responsive To Your Customers 

 

Quick, responsive customer service requires advanced technology, CallXpress gives you that edge with these three important features: 

 

> Advanced Voice Mail- At the core of CallXpress is an advanced voice mail system that answers your calls when you can't. Your  personalized messages can let callers know if you're on another call, away from your desk or out of the office. It can also route customers to self-service applications when you can't talk to them  in person.

 

> Automated Attendant- With our automated attendant, any information stored in a database can be spoken or faxed to your customer via Interactive Voice Response (IVR). So instead of getting a busy signal or being put on hold, your customers have automatic access to accurate information, 24 hours a day — allowing you to increase customer satisfaction without increasing staff costs. And that leads to long-term, profitable relationships with your customers

Helps you take customer service to new levels, by enabling your database to read or fax information on demand. Customers can dial in and get the information they need, when they need it, without waiting or holding, allowing employees to focus on more productive tasks.

On the road to your next appointment? No problem.      

Providing you with  flexible management on the road, allowing users to manage voice, fax and e-mail messages from any location at any time — whether via desktop, laptop, PDA, wired telephone or cell phone. When LAN or Web access is not available, all messages may be managed in one phone call.

 

Stay In Touch While On The Go

Just pick up your mobile device, follow the simple touch tone or voice commands and, using text-to-speech technology, CallXpress gives you instant access to all of your messages — even e-mail and fax messages.

Unified Messaging- For even greater productivity, all of your voice, fax and e-mail messages appear in your Microsoft Outlook®,  Lotus Notes®, or other IMAP4-compatible e-mail box. Messages can be prioritized easily and accessed in any order. No longer will you have to dig through all your voice messages just to get to the important ones.

The end result: less time managing your messages and more time acting on them