Audio Log is a powerful call recording, evaluation, and archiving solution designed to facilitate compliance

reduce risk, increase process efficiencies, and enhance the performance of emergency response, public safety, and control room operations.

Designed for superior reliability in mission-critical environments, Audiolog can record all calls with related data in virtually any public safety situation. Rapid, incident-based recording retrieval facilitates scenario reconstruction and provides public safety professionals with the information they need to act more effectively. Remote live monitoring and playback let managers listen to multiple channels or calls from their desktop PCs. Flexible storage capabilities allow large volumes of calls and related data to be retained using industry-standard storage technologies. And interactive assessment tools facilitate compliance with government mandates on call handling evaluation.

Built on thousands of successful implementations, Audiolog helps 9-1-1 centers, emergency dispatch facilities, homeland security agencies, transportation networks, correction facilities, and other public safety organizations perform more effectively.

Plus Using the remote live monitoring and playback managers can listen to multiple channels or calls from their desktop PCs.
 

Why trust your interaction recording to anyone else?

Powerful, Easy-to-Use for Recording, Retrieval, and Evaluation

• Records in virtually any scenario

• Records digital and analog telephones, trunked and conventional radio systems, telephone lines, trunks, VoIP phones, and PC screens

• Records all calls and tags calls with information from radio, ANI/ALI, ICCS, or CAD systems

• Records screens while minimizing network usage and storage requirements

• Captures screen changes, including mouse movements and keystrokes, without disrupting call handlers

• Provides rapid access to vital information

• Remote live monitoring, retrieval, and playback from the desktop

• Search for calls by date, time, duration, channel, agent, caller ID, DNIS, ANI, ALI, call index number,  CTI private data, and more

• Easily locate and replay incidents by radio talkgroup and radio ID

•  Live monitoring and playback of multiple channels

• Online and long-term storage using RAID or Network Attached Storage and archive to DVD-RAM media to enhance call/data availability

• Enhances understanding of emergency situations for effective action

• Full CTI and ANI/ALI integration to capture the telephone number and location of each call, enabling incident-based call retrieval

•  Instant recall playback that enables emergency calls to be quickly played back to confirm details

• Replay of difficult-to-hear interaction

• Secure and easy to use

• Provides playback audit trail indicating who has retrieved a recording and the date and time the recording was played

• Offers remote system management from the desktop

• Uses industry-standard technology for high reliability and lower acquisition and maintenance costs

• Enables user playback & monitoring rights to be assigned by channel, agent, or radio group & Audiolog

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Call Recording

Audiolog Recording and Quality Management for Public Safety

Plus with flexible storage capabilities allowing large volumes of calls and related data to be retained using industry-standard storage technologies and an interactive assessment tool helping to facilitate compliance with government mandates on call handling evaluation.

Audiolog provides a powerful recording, retrieval, and quality management solution for public safety operations

Work More Effectively

Capturing telephone or radio interactions tagging them with pertinent CTI, ANI/ALI, ICCS, and other data, for a more complete picture of  public safety situations. Audiolog makes recorded voice, screens, and data readily accessible to call handlers, dispatchers, and supervisors for greater awareness and fast, effective response. Designed to  perform consistently and dependably in the demanding operations and dispatch centre environments, Audiolog can capture all calls in their entirety or can be set to record on demand when fulltime recording is unnecessary or  prohibited

 

Fast, Effective Response to Urgent Situations

Authorized personnel can monitor interactions from their desktops in real time time and retrieve play back contacts in just seconds. 

Instant recall playback lets call takers and quickly confirm details and review conversations that were difficult to hear or understand.

Recordings can be retrieved according to a wide variety of related criteria, from date and time to caller ID, agent, DNIS, or ANI/ALI. Or staff can take an incident-based approach, reconstructing events and scenarios by playing back multiple interactions simultaneously — all from a single workstation and monitoring rights by channel, agent, and talkgroup. Audiolog also provides a playback audit trail to help

 

Audiolog Interaction Quality™ is an easy-to-use software solution for evaluating the performance of call  takers and dispatchers. Featuring an easy-to-use, browser-based interaction assessment tool for call playback and scoring, 

Audiolog Interaction Quality facilitates compliance with government regulations and industry standards helps public safety organizations improve operational efficiency and responsiveness.

 

Reliable, Available, Secure

Built on an open architecture, using standard PC components, the Microsoft Windows platform, and the   Microsoft  SQL database. This   standards-based design promotes superior reliability and availability,  cost effective operation, and outstanding performance.

Designed to secure recordings from unauthorized access.

 

Each user may be assigned playback track unauthorized incidents and abuse

 

 

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