Voice Products offer all customers a wide range of Services, Training and Engineering support. Our success has been built on our
commitment to engineering excellence and after sales support. Our trained team of Field and Systems Engineers maintain and service our installations throughout the United Kingdom.
We offer a range of Maintenance Services and Contracts to match our clients individual needs from simple service and maintenance
to complex systems integration and installation. Our Professional Services engineers offer a comprehensive consultancy service analysing your individual business needs, configuring and
specifying the most appropriate system ensuring it is professionally installed.
We provide the appropriate training for your Systems Administrator and users.
Our ISO 9002 procedures ensures that your installation is professionally planned and implemented. We ask each and every client to complete a Customer Satisfaction Questionnaire enabling us to
constantly monitor our performance.
Focus on your Business needs
Prior to the precise specification of your system, it is essential for our engineers to have a real understanding of your individual business needs.
Our Systems Engineers offer comprehensive Consultancy Services to establish your precise needs and configure your customised systems.
Voice Products Systems Contracts are all inclusive of parts, labour and travel time
We Offer
Remote Diagnostics facilities on all system
Customer Service Support to qualified Systems administrator
Office Hours: 8am - 5.30pm
Free Training for two systems administrators
One day’s free Consultancy, Engineering or Training each year
Automatic routing of critical calls out of
office hours
Service Level
Service Charges
Hours Of Cover
Engineer Visit
Response Time
Engineer/Telephone
Support Time
Level 1: Standard Service
Monday -Friday
9am - 5.30pm
Within 8 hours
Within 2 hours
Level 2: Extended Hours Service
Price on request
Monday -Friday
9am - 5.30pm
Within 8 hours
Within 2 hours
Level 3: Weekend Service
Price on request
Seven Day Cover
9am - 5.30pm
Within 8 hours
normal within 4
hours for critical * failures
Within 2 hours
Level 4: Premier Service
Price on request
365 days Cover
24 hours per day
Within 8 hours
normal within 4
hours for critical * failures
Within 2 hours
Tailored Service: We will provide a quotation upon request to suit your company’s needs.
* Critical Failures: Critical failures are classed as follows: A total failure or the system or a situation where 10% or more users are unable to access the system.
Systems Specification: Free-of-Charge Systems Training
Once you have appointed your nominated Systems Administrator we ensure that they are fully qualified through a programme of
system training. Training is undertaken by a qualified Systems Engineer. Systems Administrator Training is called out by an OEM qualified Systems Engineer.
The training is tailored to the specific needs of the customer.
Training Standards
All our Field, Systems and Sales Engineers are trained to accepted industry standards (MCP/CSE) in addition to
undertaking continual manufacturers training across our wide range of Unified Messaging, Call Recording and IP Telephony Products. They are all aware of product innovation and new
technologies.
Customer Satisfaction Survey
Once your system has been installed and commissioned we ask you to complete a simple Customer Satisfaction
Survey.
This survey covers every aspect of our services from the initial specification of your system through to its final commissioning.
The survey enables us to constantly improve every aspect of our operations.
Quality Standards: ISO 9002
Our quality procedures comply with BS EN ISO 9002. We are a Registered Firm with independent Third Party Auditing
supplied by BSI Quality Assurance.
This commitment to Quality is fundamental to the operation of our business, the quality system is implemented,
maintained and understood at all levels within the Voice Products Group.
